Refund policy

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.


Eligibility for Returns

To be eligible for a return, your item must:

- Be in the same condition that you received it

- Be unused and unworn

- Have original tags and packaging

- Include the receipt or proof of purchase


Return Shipping

Customers are responsible for the cost of the return shipping label.
We do not provide prepaid return labels unless the item arrives damaged or incorrect.


How to Start a Return

Please go to your order, select Request a Return, and choose the reason for your return. Once your return request is approved, you will receive the return instructions and shipping address.

Items sent back without requesting a return first will not be accepted.

Please Follow These Return Instructions:

  1. Pack your item carefully:
    Please carefully pack the item in its original packaging, if available. You will receive the return shipping address once your return request has been submitted and approved.
  2. Choose a shipping carrier:
    You may use Canada Post, UPS, Chit Chats, or any other shipping carrier of your choice. Please note that return shipping costs are the responsibility of the customer. Purchase a return shipping label and securely attach it to the package. Please cover or remove any old shipping labels.
  3. Keep your tracking number:
    We recommend using a tracked shipping service. Please keep your tracking number until your return has been received and your refund has been processed. You may also email us your tracking number once your package has been shipped.
  4. Refund processing:
    Once we receive and inspect your returned item and confirm that it meets our return policy, we will process your refund to your original payment method. If you have any questions, please contact us at info@homewayliving.com. Thank you.


Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can evaluate the issue and resolve it.


Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be issued to your original payment method within 5–10 business days.